Refund policy
After-Sales Service Policy
Damaged Goods
If the product is damaged or parts are missing upon unpacking, please contact us via info@meatalligery.com and provide the following details:
- Your order number (stated in your order confirmation email and follow-up emails)
- Your contact information
- Photographs of the product packaging and contents
We will reply to all emails within 48 hours from Monday to Friday.
Refunds
Once we receive and inspect your returned goods, we will send you an email confirming receipt of the returned items and inform you whether your refund request has been approved or declined.
If approved, the refund will be processed and the funds will be automatically credited back to your credit card or original payment method within a processing period.
Delayed or Missing Refunds
If you have not received your refund:
- Double-check your bank account first.
- Contact your credit card company, as refunds may take some time to be officially posted to your account.
- Get in touch with your bank. Refunds normally require a certain processing cycle to complete the transfer.
If you still fail to receive the refund after completing the above checks, please email us at info@meatalligery.com.
Exchanges
Exchanges are only offered for defective or damaged items. If you wish to exchange your item for an identical replacement, send an email to us@piececool.world and we will arrange the exchange procedure.
Shipping for Returns
You are responsible for covering all return shipping costs, which are non-refundable. If a refund is issued, the return shipping fee will be deducted from your refund amount.
For items worth more than USD 20, we advise using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned package.
Contact Us
The most convenient way to reach us is to send an email to info@meatalligery.com. You may also fill out the form on our "Contact Us" page, where our postal address is also available for reference.